Waveforce / Privacy
Privacy Policy
This policy explains how Waveforce collects, uses, and protects information.
Last updated: November 3, 2026
SMS Privacy
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Information we collect
We may collect information you provide to us, including your name, email address, business information, merchant account details, support requests, phone number, and message preferences.
We may also collect basic usage, device, and log information when you visit our website or use Waveforce.
How we use information
- To operate, maintain, and improve Waveforce.
- To respond to inquiries and provide support.
- To manage merchant onboarding and account activity.
- To send service, support, and operational communications.
- To maintain security, prevent abuse, and comply with legal obligations.
SMS Privacy
If you choose to receive Waveforce Alerts, we collect and use your mobile number, consent record, message preferences, and messaging activity to send and manage those alerts. Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer SMS consent.
We may use service providers to help operate our messaging program, but they may only process information on our behalf and may not use it for their own marketing.
How we share information
We may share information with service providers who help us operate Waveforce, provide support, maintain security, host our website, process communications, or comply with legal obligations. These providers may use the information only to perform services for Waveforce, except where a provider acts independently under its own privacy notice, as described for identity verification below.
We do not sell personal information. We do not buy, sell, rent, or transfer SMS consent.
Identity verification
Why am I being asked to verify my ID? A merchant may use Waveforce Verify to help prevent fraud before releasing an order or completing a customer request. If you cannot complete the online check, contact the merchant to discuss another review method, such as showing your ID in person.
What happens during the check? We use Stripe Identity as our ID verification service. Depending on the check, it collects your name, contact details, address, ID document and number, facial images, device information and fraud signals. A document check may include a selfie to compare with your ID photo. Review the service’s notices before continuing; a verification link can expire after 48 hours, and the merchant can provide a fresh link.
Who uses this information? Stripe shares verification information with Waveforce and the requesting merchant to review the order or request. Stripe also uses information to operate and improve its services and prevent fraud. Any separate consent to improve its biometric verification technology is explained in its verification flow. See the service’s privacy policy for its processing and retention practices.
What does Waveforce keep? Verify keeps contact details, verification references and limited results for merchant review and business records. It does not copy ID document images or selfies into the merchant dashboard. There is no automatic expiry of these local records; retention remains subject to the purposes and obligations described below and any required deletion.
How do I ask for removal? Contact the requesting merchant or Waveforce support. We can request removal of the verification data and clear the corresponding personal information from Verify. For information Stripe holds independently, including requests about biometric information or consent, follow its ID information and deletion instructions. Some records may need to be retained to meet legal obligations.
Data retention
We retain information for as long as needed to provide Waveforce, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and maintain proof of SMS consent and opt-out compliance.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can contact us to request help with your information. If you receive Waveforce Alerts, you can text STOP to opt out or HELP for help.
Contact
Contact Waveforce at support@waveforcepro.com.